Senior Resolution Coordinator, Call Center

Technical Support Representative

Join Walmart / VIZIO and take your career to the next level! VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

In this role, you will provide outstanding technical and customer support to VIZIO customers, ensuring a positive and professional experience with each interaction. You'll troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns.

Your day-to-day responsibilities will include tracking calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records. As part of your work, you'll also have the opportunity to engage with and learn about cutting-edge consumer technology products.

What You Will Bring

You have completed a GED or high school diploma and are recognized as a reliable team player.

Your attention to detail ensures accuracy in your work, and your enthusiastic, engaging personality makes you approachable and easy to collaborate with.

You are an active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments.

Your experience with Excel and strong typing skills support your ability to manage data and communicate efficiently.

Additionally, if you have experience with advanced electronics and computer troubleshooting, that would be a valuable asset to this role.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The hourly wage range for this position is $16.00-$28.00

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

6 months experience addressing and responding to customer requests in a contact center or retail industry environment. 6 months experience with basic computer processing / data entry software.

Preferred Qualifications

In retail, contact center operations, or a related area

Primary Location

800 Stevens Port Dr, Dakota Dunes, SD 57049-5005, United States of America