Engineer, Enterprise Systems Support (HelpDesk)

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

You have excellent communication skills and can problem solve over the phone, in person or via email / chat. You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes. You can multi-task and have a proven track record of working in a fast-paced environment. You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day.

Responsibilities :

• Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely in a timely and effective manner (according to defined SLAs).
• Supporting AV systems and Telephony in all offices.
• Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
• Contribute to creating and updating how-to guides and process documentation.
• Arrange warranty repairs, maintain stockrooms, and perform physical asset counts.
• Provide exceptional customer service, including support for executive or VIP users with a white-glove approach.
• Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change.
• Must be flexible and be able to work outside of the core working hours, where required.

Qualifications :

#LI-KR1 #LI-Hybrid #LI-Onsite

Salary Range : $60,000.00 - $68,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.