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Bilingual Service Desk Analyst
Bilingual Service Desk AnalystVirtualVocations • Paterson, New Jersey, United States
Bilingual Service Desk Analyst

Bilingual Service Desk Analyst

VirtualVocations • Paterson, New Jersey, United States
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A company is looking for a Bilingual (Portuguese / English) Service Desk Analyst.

Key Responsibilities

Provide general IT end-user support via phone, email, or chat

Diagnose technical issues and provide first-level support, including troubleshooting hardware and software

Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role

6-12 months of customer service experience in a professional setting

High School Diploma or GED

Bilingual in English and Portuguese (written and oral)

Strong troubleshooting and documentation skills

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Service Desk Analyst • Paterson, New Jersey, United States

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