Support Analyst

"This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”

JobDiva is looking for a bright, enthusiastic candidate to join its Technical Support Team as a Support Analyst. Full training is provided and no technical background is required, though aptitude for learning and clear thinking is a necessity.

Founded in 2003, JobDiva is a software solution delivered to over ten thousand paying users in the staffing, executive search, and HR spheres. The software itself is intuitive, robust, complex and constantly evolving. We are a high-tech firm with a start-up working environment, which is filled with eager, engaged employees. There are significant opportunities to grow and take on more responsibilities for the right candidate.

Responsibilities :

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Troubleshoot customer issues over the phone.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Improves system performance by identifying problems; recommending changes.

Skills Required :