Desktop Support Analyst

Important information : To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com

Job Title : Desktop Analyst

Location : New York, NY, 10001 (ONSITE)

Duration : Until 12 / 2025

Type : Contract W2

Pay rate : $27.21 per hour

Client is seeking a Temp IT Desktop Analyst who will be responsible for providing IT support onsite until year end.

Job Function

Responsibilities include, but are not limited to :

• Troubleshoot hardware and software issues courteously and expeditiously
• Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
• Document, track and monitor all problem / resolution activity in the tracking system to ensure a timely resolution
• Install basic PC software applications (MS Office, Citrix, etc)
• Stage and configure new and existing desktops / laptops / peripherals
• Act as first and second level support for computer upgrades and installations
• Assist in hardware and software asset management
• Assist in the hardware warranty repair process
• Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.
• Must be proficient in PC and MAC.
• Provide meeting support.
• Performs other related as assigned.