Customer Care Representative (Bilingual English / Spanish)

Customer Care Representative

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

As a Customer Care Representative, you can look forward to every Sunday off to spend time with family and friends! Eligibility for a $50 bonus for working Saturdays! Competitive language differential for bilingual English / Spanish speakers! Position may be eligible for an additional $1.00 per hour in compensation depending on hours worked. Fun events and activities to participate in on site!

This person will :

• Respond to customer's telephone and email inquiries. Respond in a professional and pleasant manner in all interactions.
• Utilize technical knowledge and troubleshooting skills to resolve complex customer inquiries
• Provide quality service as a differentiator for our company to retain current customers and attract new business.
• Mentor and train new Customer Care representatives
• Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.

Education : High School Required. Experience : Less than 2 years customer service, banking, retail, food service, insurance, telemarketing / sales required.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. Join our community on Facebook, LinkedIn, and X.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. Know Your Right to Work. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$17.00 - $24.62 per hour