IT Tech Specialist (Bilingual Korean / English)

Summary

Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Responsibilities

Support office and retail staff with day-to-day IT issues

Troubleshoot desktops, laptops, printers, phones, and POS terminals

Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)

Install and maintain software, OS updates, and security patches

Handle SAP user issues (e.g., access, printing, basic errors)

Troubleshoot POS devices, receipt printers, scanners, and payment terminals

Ensure network connectivity (wired and wireless) is stable and functional

Maintain accurate IT asset inventory and documentation

Support new hire onboarding and terminations (hardware, accounts, access)

Manage tickets through the helpdesk system and escalate when needed

Work with vendors for equipment repair or service coordination

Requirements

Bilingual Korean / English

2+ years in IT support, preferably in mixed office / retail environments

BS or BA degree in computer science, or a related field is desired.

Hands-on experience with SAP and POS troubleshooting (Not a requirement)

Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking

Familiar with remote support tools, imaging software, and ticketing systems

Able to lift / move equipment (up to 50 lbs)

Strong customer service and communication skills

Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.

Available for onsite work at both office and retail location

CompTIA A+, Network+, or other certifications are a plus

Skills

• SAP
• Windows OS
• MacOS
• Apple iOS
• Microsoft 365Support Tickets