Resident Services Manager (DeVries Place)

Job Description

Job Description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission : to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name : DeVries Place

Property Type : Senior

About Resident Services

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

The Floating Manager, Resident Services plays a critical role in ensuring the effective delivery of high-quality programs to residents across MidPen communities. This role provides interim managerial coverage across the portfolio during staff absences, transitions, vacancies, and / or for business needs ensuring continuity of services and operational stability. Program offerings are tailored to meet the diverse needs of each community and may include housing retention, economic mobility and asset building, health and wellness, and K–12 educational support.

The Manager is responsible for overseeing direct service delivery and managing portfolio-level partnerships, often collaborating with nonprofit organizations whose services complement those of MidPen Services. In partnership with the Supportive Housing team, the Manager helps ensure that residents living with mental illness and co-occurring physical health conditions receive the educational and rehabilitative services necessary to support stabilization and well-being.

This role requires strong leadership in hiring, onboarding, supervising, and developing staff at assigned locations. The Manager also fosters and maintains strong, collaborative relationships with local Property Management teams to ensure residents receive a seamless and supportive experience.

Experience in program delivery, partnership management, and working with specific populations, including families with children, seniors, and individuals with special needs, is essential to success in this role.

Responsibilities :

Program Efficacy & Efficiency

• Provide programmatic support and guidance to staff to ensure high-quality service delivery; oversee the implementation and management of programs and partnerships within the assigned portfolio, and offer ongoing coaching and development to direct reports
• Participate in the design, development, and implementation of regional / division trainings, initiatives and assigned projects
• Evaluate the effectiveness of marketing initiatives to increase residents' awareness and engagement throughout Services portfolio
• Ensure program implementation and reporting compliance with regulatory agencies and ensure high adoption of Salesforce QA and reporting norms
• Address crises in a timely manner and ensure senior leaders are apprised as necessary
• Manage and monitor program and project activities to ensure alignment with established budgets, proactively addressing variances and ensuring fiscal accountability

Partnership Management

Customer Service

Data-driven decision-making

Effective Team Building

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience

Knowledge, Skills, and Abilities

Physical Requirements

Working Conditions

Ability to travel among properties

This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

This position will be based out of Milpitas (DeVries Place) but provides interim managerial support throughout the entire Resident Services portfolio

Pay Range

$75,000 - $82,000 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.