Field Service Technician

Job Description

Job Description

Company Description

Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.

Job Description

Job Summary : As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician / Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed.  To provide appropriate service coverage in the region, the ideal candidate will be based within commuting distance of our Woodridge IL office but also be within travel distance of Central and Southern IL.

Key Responsibilities :

Field Service Duties :

Install, configure, and test systems at customer locations according to specifications and procedures

Perform scheduled preventive maintenance on existing equipment and systems

Diagnose and troubleshoot equipment and system issues on-site

Repair or replace faulty components and parts as needed

Provide training and guidance to customers on the proper operation and maintenance of equipment

Maintain accurate service records and documentation

Respond promptly to service calls and customer requests

Follow all safety protocols and procedures when working on-site

Technical Support Duties :

Provide remote technical support via phone and email to both internal and external customers

Troubleshoot system issues

Walk customers through problem-solving steps and solutions

Create knowledge base articles to document solutions to common issues

Handling of customer warranty claims

Escalate issues to management when needed

Maintain up-to-date knowledge of products, services, and technical developments

This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.

Qualifications

Qualifications :

High school diploma or equivalent; technical or vocational training is preferred

Minimum of 2 years of experience as a Field Service Technician or in a related role

Strong technical aptitude and ability to troubleshoot and repair equipment

Excellent problem-solving and analytical skills

Proficient in using diagnostic tools and equipment

Ability to read and interpret technical manuals, schematics, and diagrams

Strong communication and customer service skills

Willingness to travel to customer sites as required

Valid driver's license and clean driving record

Additional Preferred Qualifications :

Associate's degree or certification in a relevant technical field

Prior experience with ELGA Labwater product lines

Salesforce CRM experience

Additional Information

We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

(Salary Range $70,000 - $80,000 a year) +incentives

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.