Client Services and Readiness Analyst, II

Our client, a leading organization in the energy and utilities sector, is seeking a dedicated and proactive Client Services and Readiness Analyst, II to join their team. As a vital member of the Customer Engagement department supporting market participation and customer advocacy, you will have the opportunity to make a meaningful impact by fostering strong relationships and solving complex technical challenges. The ideal candidate will demonstrate excellent communication skills, analytical thinking, and a customer-centric mindset, aligning seamlessly with the organization’s mission to serve its diverse clientele effectively.

Job Title : Client Services and Readiness Analyst, II

Location : Carmel, Indiana (In-office 4 days a week, 1 day hybrid)

What's the Job?

Manage complex issues with current and potential customers, ensuring timely and effective resolutions.

Coordinate with various departments within the organization to promote customer advocacy and issue resolution.

Integrate new customers and resources for market participation, taking ownership of customer engagement processes.

Assist customers in resolving technical questions related to markets, operations, registration, and planning processes.

Develop complex queries using Knowledge Management tools and interpret data to tell meaningful stories that support decision-making.

What's Needed?

Strong analytical skills with the ability to evaluate complex situations critically.

Excellent communication and interpersonal skills to collaborate effectively across teams.

Experience in customer service, technical support, or related roles.

Ability to develop and tell stories through data analysis and query development.

Proactive attitude with a focus on customer advocacy and issue resolution.

What's in it for me?

Opportunity to work with a dynamic and innovative team in a vital industry sector.

Engage in meaningful work that directly impacts customer satisfaction and organizational success.

Develop your skills in data analysis, customer engagement, and cross-department collaboration.

Be part of a forward-thinking organization committed to diversity and inclusion.

Work in a supportive environment that values your contributions and professional growth.

Upon completion of waiting period consultants are eligible for :

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.