Systems & Network Administrator
Surf InternetElkhart, IN, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSitetracker – fiber construction project management NetSuite – ERP system Act as primary administrator for : Okta – identity and access management NinjaOne – endpoint management and patch compliance Microsoft 365 – Exchange Online, Teams, SharePoint, OneDrive, Intune licensing & policies Zero Trust / Security Access Work with Surf's IT security arm to ensure access and identity policies are built in compliance with company security standards. Support log forwarding and ingestion into Surf's SIEM for monitoring by the managed SOC. Collaborate with the network team to onboard and maintain network device logs within the SIEM. Troubleshoot secure access issues and adjust policies as needed. Network Administration (Corporate Offices) VPN or secure remote access solutions Monitoring and troubleshooting connectivity issues Ensure redundancy, performance, and uptime across office environments. Support & Collaboration Provide Tier 2 / 3 support for end-user systems and applications. Support cross-functional teams with ad hoc IT projects and integrations. Maintain accurate system and network documentation Required Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune). Experience with identity management platforms (Okta preferred). Strong knowledge of patching, endpoint management, and access controls. Network troubleshooting and administration experience (firewalls, switches, Wi-Fi, VPN). Familiarity with SIEM platforms and log ingestion practices. Excellent troubleshooting, documentation, and communication skills. Preferred Familiarity with call center solutions. Certifications such as CompTIA Network+, Microsoft 365 Administrator, or Okta Administrator.
The Systems & Network Administrator will play a critical role in supporting Surf Internet's IT infrastructure. Reporting to the Director of IT, this role will manage core enterprise platforms, administer secure access tools, and maintain reliable office network operations. The administrator will also serve as an escalation point for IT Support Specialists, ensuring systems and services remain secure, compliant, and optimized for company growth.
Reports To : Director of IT
Department : IT
Job Status : Exempt
Responsibilities
- Enterprise Systems & Application Support
Partner with internal SMEs to support :
MBS (OSS / BSS) – operational support system / business support system
Call Center solution (currently Intermedia, migrating to a new platform)
Administer and support Cloudflare ZTNA for secure access to company resources.
Manage and maintain office networks, including :
Firewalls, switches, routing, and wireless infrastructure
Serve as an escalation point for IT Support Specialists in troubleshooting complex issues.
Qualifications
3+ years of systems and / or network administration experience.
Experience with ERP, OSS / BSS, or project management systems.
Surf Internet is an equal opportunities employer and welcomes applications from all qualified candidates.
J-18808-Ljbffr
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Network Administrator • Elkhart, IN, US
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