Sr. Process Improvement Engineer - Willowbrook

Overview

At Houston Methodist, the Senior Process Improvement Engineer position is a central member of the Operations and Process Improvement team and plays a key role with strategy execution, continuous performance improvement efforts, and other transformational initiatives. The role translates the strategic plan, top level improvement priorities, and vision into specific goals and action plans, linking lean initiatives to business KPIs. In addition to performing the duties of the Process Improvement Engineer, this position serves as a coach to local process improvement engineers, hospital unit management and departmental process coaches on A3 problem solving, potential kaizen events, value stream mapping, strategy deployment, and daily management. The Senior Process Improvement Engineer coordinates with hospital leadership, directors, managers, physicians, and staff according to business needs and priorities, focusing on high-priority hospital initiatives and targets around finance, access, quality, efficiency and other operational metrics. The role acts as a change agent, transforming leadership behaviors, facilitating process and performance improvement activities throughout the hospital, and serving as an expert on measurement and analysis methods. The position collaborates with the System Process Engineering team to develop and adopt best practices / processes, develops and conducts hospital-wide training related to the Houston Methodist Business System, and collaborates with the System Process Engineering team on trainings.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values :
• INTEGRITY : We are honest and ethical in all we say and do.
• COMPASSION : We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY : We hold ourselves accountable for all our actions.
• RESPECT : We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE : We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally collaborates with other healthcare professionals involved in patients / customers or employees\' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given job
• Actively supports the organization\'s vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

SERVICE ESSENTIAL FUNCTIONS

QUALITY / SAFETY ESSENTIAL FUNCTIONS

FINANCE ESSENTIAL FUNCTIONS

GROWTH / INNOVATION ESSENTIAL FUNCTIONS

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

WORK EXPERIENCE

License / Certification

LICENSES AND CERTIFICATIONS - REQUIRED

KSA / Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

ON-CALL

TRAVEL

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center\'s (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houston\'s regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.

J-18808-Ljbffr