Regional Manager II - Cascade and Caledonia Twp. Branches

Regional Manager II

Under the general direction of the Regional Manager I, the Regional Manager II provides direct and indirect supervision of all branch staff. Responsible for day-to-day circulation operations and implementation of policy and procedural changes.

Coordinates and supervises multiple branch positions, providing staff with the professional support necessary to excel in providing outstanding customer service.

Participates on interview teams and helps select and onboard staff; works in conjunction with Training Manager to provide training in circulation, day to day operational procedures and customer service; assigns tasks; monitors, evaluates, and provides feedback on work performance; performs and documents quarterly staff performance check-ins. Assists staff in identifying professional / career goals and selecting available training opportunities.

Ensures the planning and facilitation of team meetings; assists the Regional Manager I as needed in conducting branch meetings and team huddles. Verifies and approves electronic timesheets for staff on a biweekly basis. Reports any security guard issues to Regional Manager I (as applicable).

Oversees weeding reports process and collection maintenance. Communicates operational updates and issues to staff.

Serves as a liaison to the Manager of User Experience on matters related operational procedures. Helps update branch SharePoint page as necessary, and communicates branch updates, webpage changes, and emergency closings to appropriate stakeholders in the absence of the Regional Manager I. Evaluates new technology for branch with a focus on operational technology needs.

Reports any emergency maintenance issues to appropriate contacts and notifies Regional Manager I. Oversees study room bookings and usage.

Participates in short and long-range planning, recommends operational / circulation policy and procedures in accordance with the KDL strategic plan, and aids the Regional Manager I in local planning efforts of new or expanded facilities.

Communicates to Regional Manager I about branch operational equipment and other applicable needs during the budget process. Oversees internal cash handling procedures, the recording of money taken in, and ensures the balancing of the cash register. Verifies money is forwarded to the Finance Department for processing.

Oversees monthly operational statistics, status reports, and visitor count entry completion. Review branch operational statistics for scheduling and staffing purposes.

Serves as a liaison to branch Friends Group in absences of the Regional Manager I and helps prepare sales figures for reporting to appropriate stakeholders as needed.

Represents KDL professionally in the community by joining groups and organizations respective to position at a local, state or national level, and aligned with branch goals and KDL Strategic Plan.

Performs other duties as assigned.

This job requires a Bachelor's Degree plus 5 years related / relevant (retail, restaurant, public service, etc.) experience, -or- Master's degree in Library Science or related / relevant field, -or- high school diploma plus 10 years applicable experience, with at least five of the ten in successful relevant service at Kent District Library.

Six or more years of professional work experience including a minimum of three years of supervisory experience.

Ability to travel between work locations and related places of business as needed.

Comprehensive knowledge and understanding of the principles, methods and practices of public service operations.

Considerable knowledge of the services offered through the library with an ability to promote such services to the general public.

Demonstrated knowledge or ability to learn public library computer hardware and software applications.

Demonstrated management and leadership skills necessary to plan and administer the services of libraries.

Ability to work under general supervision with latitude in exercising independent judgment and discretion subject to policies and procedures and professional practices.

Interpersonal and communication skills necessary to work with a wide variety of individuals and establish effective working relationships with local government officials, civic leaders, community group leaders, Library patrons and personnel. The incumbent is also required to make formal presentations and communicate effectively in both oral and written forms.

Analytical ability to research information, maintain statistical records and summarize findings.

Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials and operate equipment. The incumbent is required to have the physical ability to push / pull fully loaded book carts and lift / carry materials weighing up to 40 pounds.

Hearing ability to answer telephone and patron inquiries.

Computer skills necessary to effectively utilize word processing and spreadsheet computer software applications and Internet services.

KDL provides library services to our local communities seven days per week.

While this position is currently assigned to the above location, KDL reserves the right to require employees to be available for assignments at any KDL location.

Kent District Library is committed to the use of evidence-based selection hiring practices to ensure the recruitment of highly qualified candidates. As part of this commitment, we utilize pre-employment assessments that are scientifically validated and job-related. These assessments are designed to objectively evaluate candidates' skills, abilities, and potential for success in specific roles.

Legal Compliance :

Non-Discrimination : All pre-employment assessments used by our organization comply with federal anti-discrimination laws, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA). We ensure that these assessments do not disproportionately exclude individuals based on race, color, sex, national origin, religion, disability, or age.

Job-Relatedness : Our assessments are developed and validated to measure skills and traits that are directly related to the job requirements. This alignment with job duties is in accordance with the Uniform Guidelines on Employee Selection Procedures (UGESP), which provide interpretive guidelines to ensure equitable and non-discriminatory hiring practices.

Objectivity and Fairness : By using professionally developed and validated assessments, we enhance the objectivity and fairness of our hiring process. This reduces the likelihood of unconscious bias and increases the accuracy of hiring decisions.

Evidence-Based Approach :

Data-Driven Decisions : Our selection process relies on measurable data, such as performance metrics and structured interview results, rather than intuition. This approach ensures that hiring decisions are based on objective, verifiable evidence.

Continuous Improvement : We regularly review and update our assessment tools to ensure they remain valid and reliable. This ongoing evaluation helps us maintain high standards in our hiring practices and adapt to evolving job requirements.

By adhering to these principles, our organization strives to create a fair, equitable, and legally defensible hiring process that attracts and retains top talent.

The library employment environment typically requires extensive computer keyboard and mouse activity, in-person, electronic and telephone communication skills. Meeting attendance at various branch and service center locations is expected; self-identified mode of transportation is required. The preparation, loading and carrying or moving of materials is commonly required for all KDL positions. Reasonable accommodations are available for individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Recruiting and hiring practices are based solely on job-related criteria. If you require assistance or special accommodations during any part of the application process, contact the Human Resources Department at humanresourcesemail@kdl.org or 616-784-2226.