Assistant Store Manager

Introduction :

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

Description :

The Full Time Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable. Assistant Store Manager’s model our core values : Integrity - Love - Humility - Courage

Qualifications : Passion for people

Willingness to master brand recipes and techniques

Energetic, fast-paced, flexible work style

Ability to work cooperatively in a team environment

Ability to teach others and communicate effectively

Strong problem-solving skills and attention to detail

Desire to take on a leadership role in a growing company

Must work a minimum of 35 hours per week

Essential Duties and Responsibilities :

Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience

Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

Assist the Store Manager in onboarding and training new team members

Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce / improve performance

Proactively seek opportunities to increase individual and team sales

Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

Ensure team members follow all health, safety, and sanitation guidelines

Serve as a keyholder, following all opening and closing procedures

Demonstrate punctuality, dependability, and adaptability

Assist Store Manager with administrative duties as requested

Physical Demands / Working Conditions :

Standing on feet for extended periods

Repetitive motion including bending, stooping and reaching

Lifting up to 50lbs

Wearing a headset

Working in a small space

Ability to climb ladders and step ladders

Ability to stand in an upright position without walking more than three consecutive steps occasionally

Ability to walk more than three consecutive steps for extended periods of time

Ability to hear, see, and speak within a loud environment

Ability to stoop and climb occasionally throughout a day

Ability to work with hands on one- and two-handed activities constantly throughout a day

Requires weekend and holiday availability

Disclaimer :

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

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