Front Office Manager

Job Description

Job Description

Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3 : 00pm to 2 : 00 am including weekends and holidays. Our Front Office Manager must lead by example and set a Can Do attitude for the team. The ideal candidate will possess above average critical thinking skills.

Candidate Experience :

Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.

The responsibilities of a Front Office Manager include, but not limited to :

Providing solid leadership and work side by side with your team during heavy volume periods.

Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.

Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.

Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.

Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.

Assist in the Bistro restaurant whenever needed.

Ensure all associates are in uniform and name tag.

Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.

Complete scheduling and stay within budgeted guidelines.

Maintain inventory levels for front desk supplies.

Must be willing to cover open shifts in the event coverage is needed.