Onsite Audio-Visual Service Technician

About Diversified :

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect :

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute :

The ADOPT Onsite Audio-Visual Service Technician will work at one of our premier hospital sites, a global industry leader, located in New York, NY. Working with a small team you will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, Meeting Support, both in-person and virtual along with occasional event support. You will be supported by our local Service Team and Field Staff when required. Your input on the current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with hospital staff and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.

What You'll Do :

• Function as AV support technician within an onsite team
• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assists for end-user meetings / conferences / events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system / equipment repair faults discovered within systems.
• Interface / liaison with others in efforts related to equipment faults and repair needs.
• Interface / liaison with manufacturers / vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage / maintain an inventory tracking / recording mechanism.
• Track / update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Continue to grow and hone soft skills related to satisfactory client relationships.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Physical Working Environment :

Normally provided a working area within an office / business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds. The daily working conditions may have various demands / situational relationships.

Examples of the demands / situational relationships you may encounter :

What You'll Bring :

Education & Certifications :

Required Skills / Qualifications :

Preferred Skills / Qualifications :

What We Offer :

Along with competitive compensation, you will be eligible for the following benefits :

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.