Child Support Intake Specialist

Child Support Intake Specialist

Essential Duties and Responsibilities :

• Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
• Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
• Type or generate letters and other documents as needed.
• Assist in the maintenance of the office record and filing systems.
• Retrieve, log, and route correspondence (faxes, email, letters, etc.).
• Prepare outgoing and / or log incoming shipments.
• Ensure document control of mail and project correspondence.
• Perform other duties as assigned by leadership.

Minimum Requirements :

EEO Statement :

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency :

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary : $14.50

Maximum Salary : $14.50