IT Helpdesk Technician - Level 1

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN – L1 at our Corporate Headquarters in Sturtevant, Wisconsin.

Summary of Responsibilities :

Responsible for maintaining help desk tickets

Set-up and deploy equipment to new office and field employees

Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals

Identify hardware and software technical issues and malfunctions.

Provide training to end users as well as create and maintain training manuals

Perform physical inventory, minor hardware repair, equipment delivery, and testing

Assist with IT projects and business initiatives

Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors

Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer

Basic server access to create / modify / terminate user accounts, phone management, etc.

Summary of Qualifications :

Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology

Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)

Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)

Ability to work in a team environment to meet critical deadlines

Experience with Apple devices such as iPhones and iPads

Previous customer service experience

Summary of Preferred Skills :

Experience with Ticket and Asset Management software (e.g., Lansweeper)

Someone who has good written, oral, listening skills and customer service

Power Automate Experience

In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

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