IT Helpdesk Technician - Level 1

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN – L1 at our Corporate Headquarters in Sturtevant, Wisconsin.

Summary of Responsibilities :

• Responsible for maintaining help desk tickets
• Set-up and deploy equipment to new office and field employees
• Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
• Identify hardware and software technical issues and malfunctions.
• Provide training to end users as well as create and maintain training manuals
• Perform physical inventory, minor hardware repair, equipment delivery, and testing
• Assist with IT projects and business initiatives
• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
• Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
• Basic server access to create / modify / terminate user accounts, phone management, etc.

Summary of Qualifications :

Summary of Preferred Skills :

In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

Job Posted by ApplicantPro