Medical Office Manager

Job Description

Job Description

Medical Office Manager – Patient Growth & Patient Experience

Location : Manhattan, NYC

Practice : Gotham Footcare

About Us

Gotham Footcare is one of New York City’s leading podiatry practices, with offices in Midtown and Downtown. We are committed to delivering exceptional patient care in a modern, professional, and welcoming environment. We are seeking a Medical Office Manager who will play a central role in driving appointment growth, ensuring patient satisfaction, and leading our front-office team to excellence .

Role Overview

The Medical Office Manager will be responsible for overseeing all aspects of patient-facing operations and ensuring that Gotham Footcare meets its appointment growth and service quality goals . This includes managing staff schedules, resolving patient concerns, handling supply ordering, and ensuring operational efficiency.

Equally important, this role requires direct responsibility for patient acquisition and retention , including overseeing patient coordinators, responding to online inquiries, managing call-backs, and driving local outreach and review generation efforts.

Key Responsibilities Appointment Growth & Patient Acquisition

Own and deliver on monthly appointment growth targets for Midtown and Downtown.

Lead initiatives to increase patient bookings through referrals, partnerships, and online reputation management.

Patient Experience & Operations

Handle patient complaints and concerns promptly and professionally, ensuring high satisfaction.

Supervise staff scheduling to maintain adequate coverage and efficiency.

Manage supply ordering and inventory control for both offices.

Monitor patient feedback and Google reviews, implementing improvements where needed.

Leadership & Accountability

Directly manage Patient Coordinators at Midtown and Downtown, holding them accountable for appointment and review targets.

Conduct weekly check-ins with coordinators to review performance and provide guidance.

Run monthly staff meetings, presenting appointment results, variances, and corrective action plans to leadership.

Qualifications

Bachelor’s degree (Master’s preferred in Healthcare Administration or related field).

3+ years of medical office management experience, ideally in a multi-provider or specialty practice.

Strong leadership skills with a proven record of driving measurable growth and patient satisfaction .

Skilled at managing staff schedules, handling patient complaints, and improving operational efficiency.

Highly organized, data-driven, and proactive communicator.

Compensation & Incentives

Base Salary :

Bachelor’s : $70,000 – $80,000 / year

Master’s or advanced experience : $80,000 – $90,000 / year

Performance Bonus (up to $12,000 / year) :

Estimated Total Compensation : $82,000 – $102,000+, depending on qualifications and performance.