Client Service Manager, Madison Ave

The Client Service Manager is responsible for maximizing sales and client business through leading the utilization of the VB client journey in-store, clienteling initiatives, and the consignment program. The Client Service Manager oversees the utilization of the Personal Shopper Program and Studio Services Program. The Client Service manager is also responsible for building community, identifying partnerships within their market, and planning in-store events and activations. This role is based in our Madison Ave location.

Responsibilities : CLIENTELING :

• Leads the training of the client journey for the sales team in order to deliver exceptional customer service
• Responsible for client capture rate and client book audits
• Manages client lists and leads outreach initiatives and follow-up
• Partners with the CRM team and requests client lists in order to drive traffic and sales
• Ensures client appointments and consignments are documented and recorded per policies
• Conducts chat-ins with team members to address clienteling performance and client business goals
• Analyzes client shopping trends and presents new clienteling ideas and initiatives
• Manages top client appreciation initiatives

PERSONAL SHOPPER & STUDIO SERVICES PROGRAM :

PARTNERSHIPS / EVENTS :

Creates community calendar in order to maximize effective planning

FASHION / STYLING :

Requirements :

The base salary range for this role is between $70,000 and $75,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO / Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.