Alteration Specialists is hiring : Studio Experience Coordinator. in New York

Overview

alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator

We are looking for a dynamic professional Studio Experience Coordinator member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal / external communication, and creative problem solving. This role also includes overseeing the day-to-day operations in studio and requires close collaboration with members of our Tailoring department. This is a customer facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.

Compensation

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

Responsibilities

• Front Desk - Office Management
• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the alts Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Scan out all fittings to the proper fitter in the system
• Responsible for ordering and tracking inventory
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Collect payment from all clients and mark tickets as paid and collected

Customer Service

Operations

Attributes

Experience

Why the Role is Compelling

As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.

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