Technical Support Representative

A company is looking for a Technical Support Representative I.

Key Responsibilities

Provide direct customer support for issues related to internally developed medical software

Troubleshoot software and hardware issues while guiding customers through solutions

Document customer interactions and update clients on resolution progress

Required Qualifications

Experience using Windows and Microsoft Office applications

Ability to work independently and collaboratively in a team environment

Strong organizational skills and ability to prioritize workload

Background in customer service or related fields is helpful but not required

Educational backgrounds can vary from high school graduates to those with advanced education or vocational training