EMERG COMM. ENGINEER (RI 0679)

Job Description

Job Title :   EMERG COMM. ENGINEER (RI 0679)

Client :   NYC Office of Technology and Innovation

Location : 2MTC, Brooklyn

NOTE : This is the a Onsite position with.

Job Description

The NYC Office of Technology and Innovation has been tasked with recruiting a Specialist 2, Emergency Communications Engineer. The EC Engineer, reporting to the Director of Emergency Communications,as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City. It is urgent that we fill this role as soon as possible to ensure that there are no impacts on life safety support services or delays with any critical projects

SCOPE OF SERVICES

Oversight of vendors supporting emergency communications, telecommunications services,and infrastructure Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment Configure and test Emergency Communications network infrastructure.

Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.

Technical support and oversight for vendor managed ESInet services and systems Technical support for Public Safety Unified Communications systems and services Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation.

Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.

Provide Emergency Communication technology asset management support

MANDATORY SKILLS / EXPERIENCE

• Note : Candidates who do not have the mandatory skills will not be considered 8+ years of experience working in a data center or in the field supporting related work.
• 4+ years of experience in network support, LAN / WAN troubleshooting.
• 4+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
• 4+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
• Working Knowledge of computing systems and hardware Experience with LEC circuits termination and turn-up Ability to perform physical work related to the job.
• Ability to follow detailed job documents.
• Must be willing to travel within the NYC region to meet customer SLA’s.
• Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS / EXPERIENCE :

"If you are : bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."

About Us :

Since 2000, Tri-Force Consulting Services ( https : / / triforce-inc.com ) has been an MBE / SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values : integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

Requirements

Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment Configure and test Emergency Communications network infrastructure. Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services. Technical support and oversight for vendor managed ESInet services and systems Technical support for Public Safety Unified Communications systems and services Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation. Technical support for 911 and TT911 test environments within the 911 lab, valid