Technical Support Specialist
VirtualVocationsMadison, Wisconsin, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Specialist II to provide advanced technical assistance and support for product-related issues.
Key Responsibilities
Serve as a subject matter expert for Tier 2-level technical issues
Troubleshoot and document complex technical problems and collaborate with internal teams
Manage escalations from internal teams and contribute to continuous improvement efforts
Required Qualifications
2-4 years of experience in customer support or technical support operations
Experience supporting software or digital platforms
Familiarity with support tools such as Zendesk or Jira
Ability to thrive in a fast-paced, cross-functional environment
Empathy-driven mindset with a passion for improving user experience
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Technical Support Specialist • Madison, Wisconsin, United States
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