Product Designer Level 2

Job Description

Job Description

Job Description

This role will work closely with product managers, engineering counterparts, and other designers In the space. Theyll also collaborate with business partners in retail operations to learn more about the inner workings of our stores.

An ideal candidate should

Have a bias for action, feeling empowered to trust instincts and to make decisions that are grounded in data both qualitative and quantitative

Have a passion for process design

Quickly understand the unique challenges our associates and customers face with in-store checkout and document findings for visibility

Posses the ability to confidently facilitate workshops and collaborative sessions

Build relationships across , acting as a catalyst for collaboration

Nice to haves

Experience or familiarity working with payment systems

Technical knowledge

Experience with analytics and UX success metrics

In proximity to a store or one of its banners, to get firsthand experience in the field

Key Responsibilities

Develop user journey maps, service blueprints, and other visualizations to document the current state and future vision for our point of sale ecosystem

Identify user needs and pain points and work with stakeholders to prioritize and address them

Plan and conduct user research, involving team members and stakeholders in the process, to better understand our end-users and their problems. Visiting stores to interact with users face-to-face is a significant benefit.

Lead collaborative efforts and facilitate sessions (using different workshopping frameworks) with stakeholders to align on a shared vision

Note to Vendors

Top 3 skills : Data Visualization experience, some understanding of Power BI, strong UX / UI background

Soft Skills Needed : strong presenter, strong communicator and researcher

Project person will be supporting : reporting and insights within merchandising

Team details ie. size, dynamics, locations : offshore developers, PM is local,, tech lead who is also local

Work Location (in office, hybrid, remote) : strongly prefers BTC but is open to other hub cities as a last resort

Is travel required : If any, minimal, maybe once a year

Required Working Hours : EST

Interview process and when will it start : 2 rounds - 1 round, key ppl and team on second round

Prescreening Details : Manual questions from the HM

When do you want this person to start : ASAP