Patient Access Representative Senior

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Opportunities at Optum, in strategic partnership with Allina Health.  As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.

Location :   200 State Ave, Faribault, MN 55021

Job Summary :   Responsible for greeting and welcoming patients in person.  Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.

Primary Responsibilities :

Greets and welcomes patients in personCollects demographic and insurance informationChecks in and interviews patients to complete the registration processObtains signatures from patients as neededDirects patient to their appointment or procedureMay assist in scheduling add-on appointmentsDocuments any issues and resolutions in electronic medical recordResolves claim issues and registration errors on patient accounts and in assigned work queuesUses resources, tools and procedures to complete registrations for complex accountsaVerifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situationsObtains cost information and explains information to patientsCollects on patient financial obligationsHandles complex questions as neededScreening and approve patients for financial assistance programs and financial counsel as neededProvides technical or functional direction for employeesAssists patient in completion of request for information forms and submits to appropriate departmentProvide customer service for inbound and outbound telephone callsIdentifies and escalates trends to leadership related to daily site activitiesParticipates in the orientation and training of employees and provides feedback to leadershipExhibits behaviors and expectations that are consistent with leadership rolesAssists and supports team in all rolesOther duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

2+ years of customer service experience1+ years of revenue cycle experience in a healthcare / hospital settingIntermediate level of proficiency with Microsoft Office productsAbility to work 40 hours / week, in 8-hour shifts between the hours of 10 : 00am to 6 : 30pm Monday – FridayAbility to work every 3rd weekend and every 3rd holiday, between the hours of 7 : 00am - 11 : 30pmMust be 18 years of age or older

Preferred Qualifications :

Experience with electronic medical records

• PLEASE NOTE
• The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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