Front Desk Coordinator

Job Description

Job Description

We are looking for an organized and personable Afternoon / Evening Front Desk Coordinator to join our team on a contract basis in Columbia, South Carolina. In this role, you will oversee front desk operations, ensuring smooth daily activities and exceptional service for all visitors and staff. This position requires strong multitasking abilities, attention to detail, and a proactive approach to maintaining a welcoming and efficient environment.

Responsibilities :

• Organize and maintain the front desk area by ensuring all materials, such as welcome packets and program flyers, are accessible and properly stored.
• Monitor and manage front desk equipment, including computers, printers, and copiers, submitting maintenance requests or ordering supplies as needed.
• Greet and assist visitors promptly, ensuring proper check-in procedures are followed or notifying appropriate staff of their arrival.
• Oversee cash handling processes, including verifying petty cash, balancing the till, and ensuring accurate financial reporting to the finance department.
• Process payments for memberships, programs, and assessments using the point-of-sale system, and coordinate with Finance for adjustments when necessary.
• Ensure participants complete necessary waivers and track attendance for programs such as Silver Sneakers and Silver & Fit.
• Collect and organize documentation for specific programs, forwarding it to the Programs Director for tracking or communication purposes.
• Develop and maintain front desk policies and procedures, ensuring all staff are trained and operations run smoothly.
• Supervise and support front desk clerks, providing guidance and solutions to improve organization and scheduling.
• Observe activities in the facility, utilizing security cameras and making rounds to ensure safety and address any concerns.

Must be able to work a afternoon / evening schedule including some Saturdays