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Remote Bilingual Customer Support - Cruise Line Client
Remote Bilingual Customer Support - Cruise Line ClientArise Virtual Solutions • Memphis, TN, US
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Remote Bilingual Customer Support - Cruise Line Client

Remote Bilingual Customer Support - Cruise Line Client

Arise Virtual Solutions • Memphis, TN, US
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  • serp_jobs.filters.remote
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Job Description

Work From Home : Support a Leading Cruise Line Through the Arise® Platform

Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.

One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.

Why explore programs on the Arise® Platform?

  • Work from the comfort and convenience of home
  • Choose your hours from program availability
  • Support well-known client programs remotely
  • Avoid commuting-related expenses and save time
  • Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

  • Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
  • Assisting travel agent partners with booking-related inquiries
  • Making outbound calls to internal support departments or customers for status updates and clarification
  • Transferring calls to appropriate departments or account representatives
  • Providing knowledgeable, friendly customer service while navigating multiple systems
  • Delivering calm, professional support to diverse callers

    • What it takes to succeed :

  • Full fluency in both English and Spanish (written and verbal)
  • Strong communication and listening skills
  • Outstanding problem-solving abilities
  • Patience, empathy, and a positive attitude
  • Ability to remain calm under pressure
  • Self-motivation and attention to detail

    • Additional details :

  • Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
  • Certification courses can range from a few days to six weeks and may include live instruction and / or self-paced work
  • Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
  • All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
  • Geographic and time limitations may apply based on client program requirements
  • Minimum servicing requirements and other client-imposed requirements may apply
  • Additional requirements or continuing certification may be required by some clients

    • This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

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    Line Support • Memphis, TN, US

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