Customer Support Specialist

ABB Customer Service Leader

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Customer Service Leader (Interim)

The work model for the role is : Onsite, Memphis, TN

Your Role and Responsibilities

This role acts as the first point of contact for ABB customers. Provides excellent customer support by processing customer inquiries and resolving them on time and in an appropriate manner. You will be mainly accountable for :

• Assists the customers by monitoring the status of their requests, ensures that all inquiries received via multiple channels are resolved in a swift and competent manner, and provides necessary assistance during any escalation.
• Ensures the resolution of customer issues (e.g., product, technical, order, payment related, etc.) through immediate individual assistance or in coordination with Sales, Operations, Supply Chain Management, and other internal and / or external teams.
• Recommends appropriate solutions for customer requests and coordinates with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
• Provides regular updates and clarification to the customers and ensures a positive customer experience; Informs customers about issue status proactively and clarifies any doubts with them to improve service quality.

Qualifications for the Role

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

ABB Benefit Summary for eligible US employees

401k Savings Plan with Company Contributions

Employee Stock Acquisition Plan (ESAP)

Salaried exempt positions are provided vacation under a permissive time away policy.