Contact Center Customer Service Representative / Customer Service Representative

Immediate need for a talented Contact Center Customer Service Representative / Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-69939

Pay Range : $16 - $16.50 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Training : 6–8 weeks, 8 : 00 AM – 4 : 30 PM CST (100% attendance required).
• Post-training : 8 : 30 AM – 5 : 00 PM CST.
• Hybrid Schedule : On-site Tuesdays and Wednesdays (subject to change).
• Handle inbound calls and respond to inquiries about medical assistance programs.
• Collect, verify, and assess applicant data to determine eligibility.
• Update and maintain accurate case records across multiple systems.
• Perform recertification, review, and processing of medical assistance cases.
• Educate participants on public assistance policies and procedures.
• Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
• Refer applicants to other community or agency resources as needed.
• Participate in training and adapt to frequent policy or process updates.
• Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience :

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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