Specialist, VoIP System

Specialist, VoIP System

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality healthcare, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org .

Position Purpose :

The VoIP System Specialist is responsible for system maintenance, troubleshooting, administration, and vendor coordination to ensure reliable and effective telecommunications services aligning with the mission and objectives of Saint Anthony Hospital.

Essential Functions (list in order of importance including measures)

• System Maintenance & Troubleshooting : Ensure high reliability and functionality of the VoIP system through regular maintenance, diagnostics, and repairs; diagnose and address network connectivity and system issues promptly to minimize downtime. (40%)
• User Administration & Access Management : Manage user access and permissions, create user profiles, and handle line setups and transfers across hospital departments; maintain updated records of all phone lines, user accounts, and device assignments. (20%)
• Vendor & Internal Coordination : Serve as the main liaison with VoIP vendors for system updates, patches, and complex troubleshooting; collaborate with IT to ensure compliance and support. (20%)
• System Administration & Configuration : Configure and manage call routing, call queues, voicemail systems, and system settings for optimized operational efficiency. (10%)
• Support for Emergency Communications : Integrate VoIP settings and protocols with emergency communication procedures to ensure preparedness. (10%)

Marginal Functions (list in order of importance)

General Job Requirements (List any required knowledge, skills, experiences or training, including length of time necessary for proficiency, required to perform the job.)

General office equipment; VoIP systems and related network diagnostic tools; DialPad VoIP platform; Call routing and queue management software; Voicemail systems integration tools.

Machines, tools, equipment and work aids required : General office equipment ; Paging Systems Call processing system, PBX, Audix / Voice mail, Partner Systems, Nortel Telephone System, VOIP.

PI9af1f6874e88-30511-36308809