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Customer Service Dispatcher (Warsaw)

Customer Service Dispatcher (Warsaw)

01007 Heidelberg Materials NE LLCWarsaw, NY, US
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Line of Business : RMC

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

  • Coordinate and schedule concrete deliveries to meet customer needs and optimize fleet operations
  • Serve as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery execution
  • Monitor delivery progress in real time and proactively adjust schedules to maintain service quality
  • Use dispatching software and communication tools to manage orders and logistics efficiently
  • Document delivery details, customer interactions, and any service issues with accuracy and professionalism

What Are We Looking For

  • Exceptional communication and customer service skills in a fast-paced environment
  • Strong ability to multitask, prioritize, and resolve issues under pressure
  • Familiarity with dispatching systems and basic computer applications (e.g., Microsoft Office)
  • A proactive, safety-conscious mindset with a commitment to operational excellence
  • Team player with a positive attitude and a focus on delivering outstanding service

    • Work Environment

    This role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers.

    What We Offer

  • Competitive base salary ($22-$26 / hour starting wage), 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
  • Highly competitive benefits programs, including :

    • Medical, Dental, and Vision along with Prescription Drug Benefits

  • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
  • Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

    • Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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