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Senior Analyst, Strategy & Operations

Senior Analyst, Strategy & Operations

AngiNew York, NY, US
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Senior Analyst, Strategy & Operations

At Angi, we've had one simple mission for 30 years : get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need and connecting pros with homeowners who have the jobs they want.

Angi at a glance :

  • A new homeowner turns to Angi every second
  • Our network has 150,000+ skilled pros in 50+ service categories
  • 150,000,000+ projects brought to Angi (and counting)

Why join Angi :

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can't wait to welcome you.

About the Team

At Angi, our mission is simple yet ambitious : to ensure every service is a 'Job Done Well'. The Services Operations team plays a critical role in bringing this mission to life by shaping strategy, running innovative operational experiments, and scaling impactful launches. We partner closely with teams across the company to design creative, data-driven solutions that elevate the experience for both Homeowners and Pros. United by a passion for solving complex challenges, our team is committed to making home services seamless, reliable, and high-quality at every step.

About the Role

The Senior Analyst of Strategy & Operations will work directly with the Associate Director of Services Operations to drive platform growth and improve service quality. You'll analyze data to uncover opportunities, build business cases, and lead large cross-functional initiatives that move the needle on Angi's most critical priorities.

In this role, you will own and support high-impact strategic projects; partner with cross-functional stakeholders across Care, Analytics, and Marketing to test, launch, and scale improvements that strengthen our ability to deliver a Job Done Well. We're looking for highly motivated individuals who bring analytical rigor, strategic thinking, and operational discipline to accelerate Angi's growth and ensure our customers and pros have the best possible experience.

What You'll Do

  • Lead strategic projects end to end - from concept and business case development to execution and performance management - to raise the bar on service quality at Angi Services
  • Design and pilot innovative quality improvement experiments, analyze outcomes, and translate insights into actionable recommendations for continuous iteration
  • Drive quantitative and qualitative research to uncover drivers of Pro quality and guide decision-making
  • Monitor, track, and report on Pro quality metrics, identifying trends, risks, and opportunities for improvement
  • Collaborate across teams to test, validate, and scale impactful quality initiatives
  • Serve as a thought leader and operational driver within one of Angi's highest priorities
  • Who You Are

  • 2+ years of experience in strategy, operations, management consulting, investment banking, or a fast-growing technology environment
  • Self-starter and an owner; someone who can manage and execute projects to completion
  • Strong analytical skills proficiency in modeling, basic SQL is a plus
  • First class communication skills
  • Maintain a careful balance between attention to detail and swift execution
  • Analytical rigor ability to synthesize complex data into actionable recommendations
  • Has a strong bias for action
  • Thrive with ambiguity
  • Team player; collaborates and influences effectively with cross-functional team members across the organization
  • Interest in Angi, home services, or marketplaces a plus
  • We Value Diversity

    We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

    Compensation & Benefits

  • The salary band for this position ranges from $90,000 - $120,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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