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Service Stability Lead Dallas or Detroit metro

Service Stability Lead Dallas or Detroit metro

Support.comFrisco, TX, US
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Description

Service Stability Lead

The IAM Service Stability Lead, within the Identity and Access Management (IAM) department, empowers users by ensuring high availability and exceptional performance of our enterprise systems, enabling them to pursue their missions securely and efficiently. This role focuses on controls automation and validation oversight, ensuring that IAM systems are not only resilient but also compliant and auditable. The Service Stability Lead is responsible for designing high-level schematics of the infrastructure, tools, and processes needed to support these goals. They will monitor production systems, analyze performance, and develop or enhance monitoring scripts to proactively identify and resolve issues, driving continuous improvement in service reliability and control effectiveness.

Position Responsibilities :

Design and Refine

  • Works closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements.
  • Investigates and proposes strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business.
  • Proposes changes to the technical architecture and design solutions as applicable.
  • Evaluates and aligns strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
  • Understands, participates, reviews and influences long term capacity planning and technology investments.

Technical Consulting

  • Provides client consulting and planning guidance as applicable for moderate to large highly complex projects / programs.
  • Provides consultation and works closely with other functional infrastructure areas / departments on multiple initiatives to meet common organizational / business goals and objectives.
  • Participates in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices.

    • Planning & Execution

  • Identifies and evaluates projects / programs / initiatives and design processes that enhance and rationalize existing and upcoming solutions.
  • Maps requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provides cost effective solutions for moderate to large highly complex project / programs / initiatives.
  • Calculates the potential cost of outages and plans for contingency.
  • Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis.

    • Risk Management

  • Reviews, participates, develops, and updates architectural standards, guiding principles, rationales and strategies.
  • Performs in-depth analyses of the possible risks and countermeasures for them.
  • Evaluates, reviews and approves highly complex design solutions for business and Infrastructure project or programs or initiatives.

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