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Representante de Servicio al Cliente
Representante de Servicio al ClienteThe Grounds Guys • Hendersonville, TN, US
Representante de Servicio al Cliente

Representante de Servicio al Cliente

The Grounds Guys • Hendersonville, TN, US
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Descripción del puesto : Representante de servicio al cliente

Título : Representante de servicio al cliente (CSR)

Departamento : Administración de Oficina

Reporta a : Gerente de Oficina

Objetivo de trabajo :

El objetivo principal de CSR es garantizar que la satisfacción del cliente supere los estándares establecidos por The Grounds Guys a través de un excelente servicio al cliente y el seguimiento de las áreas de resultados clave.

Responsabilidades :

  • Demuestra la capacidad de mantener una conversación profesional con residentes comerciales y residenciales, propietarios y tomadores de decisiones.
  • Seguimiento con los clientes después de los trabajos completados para asegurar la satisfacción del cliente con el trabajo
  • Responsable de administrar el sistema Net Promoter Score y crear un informe para la reunión de producción semanal.
  • Asistir al equipo de ventas con el seguimiento de las propuestas enviadas
  • Uso de scorpion, home advisor y otras fuentes de marketing para realizar un seguimiento de los gastos de marketing y el ROI.
  • Se adhiere a todas las políticas, procedimientos y códigos de ética empresarial de la empresa y se asegura de que se comuniquen e implementen dentro del equipo.
  • Participa y contribuye al desarrollo de programas educativos ofrecidos a clientes, prospectos y empleados de la empresa.
  • Otros -Iniciar la gestión de los sistemas y procedimientos de recursos humanos de la empresa.
  • Otras funciones que le sean asignadas.

Relaciones y roles :

  • Ayudar a mantener contacto con todos los clientes en el área de mercado para asegurar altos niveles de satisfacción del cliente.
  • Demostrar capacidad para interactuar y cooperar con todos los miembros del equipo de la empresa.
  • Genere confianza, valore a los demás, comuníquese de manera efectiva, impulse la ejecución, fomente la innovación, concéntrese en el cliente, colabore con otros, resuelva problemas de manera creativa y demuestre una gran integridad.
  • Mantener relaciones profesionales internas y externas que respondan a los valores fundamentales de la empresa.
  • Proactivamente establecer y mantener relaciones efectivas de equipo de trabajo con todos los departamentos de apoyo.
  • serp_jobs.job_alerts.create_a_job

    Servicio Al Cliente • Hendersonville, TN, US

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