Customer Service Advocate II

A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.

Key Responsibilities

Assess and research member and provider inquiries to determine causes and initiate corrective actions

Mitigate complaints to resolve issues during the initial contact

Document all communications and maintain performance standards in a contact center environment

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required in addition to work experience

Experience in a contact center environment is preferred

Bi-lingual (Spanish / English) is preferred