Flat Rate Technician - Brockton MA

General Summary

The Flat Rate Technician (Tech) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
• A1 – Engine Repair
• A2 – Automatic Transmission / Transaxle
• A3 – Manual Drive Train & Axles
• A4 – Suspension & Steering
• A5 – Brakes
• A6 – Electrical / Electronic Systems
• A7 – Heating & Air Conditioning
• A8 – Engine Performance
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech / Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum 16-week average productivity based on position :

Technician 80%

Technician : G1, A4 and A5

Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions

Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Performance Measurement

Standard Management Work Week

Required Qualifications

Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations

One year of related experience in automotive service field

Current, valid driver's license issued in state of residence

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Activity Requirements

Less than 1 / 3 of Time

1 / 3 to 2 / 3 of Time

More than 2 / 3 of Time

Reaching

Standing

Pushing / Pulling

Walking

Climbing

Kneeling

Essential Weightlifting / Force Exertion Requirements

Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.

Less than 1 / 3 of Time

1 / 3 to 2 / 3 of Time

More than 2 / 3 of Time

More than 21lbs.

Up to 20lbs.

Vision-related requirements

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