Hospitality Manager

The Hospitality Manager, Support

The Hospitality Manager, Support plays a vital role in ensuring exceptional guest experiences within our venues. This role involves overseeing various aspects of hospitality operations, managing Support staff, and maintaining high standards of service quality to enhance the overall guest experience.

Annual Base Salary : From $58,000 + based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

Job Responsibilities

• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.

Critical Skills & Experience Requirements