General Manager

GENERAL MANAGER ROLE DESCRIPTION

San Patricios, by The Dead Rabbit Group, is looking for a General Manager to join our growing team in Jersey City, New Jersey. The General Manager is responsible for driving operational excellence across all functions of the business, including team member and customer operations and culture, facilities management, operational execution, financial management, and the delivery of our unique version of Irish hospitality.

The General Manager must possess excellent leadership skills, a stakeholder mindset, the ability to build, maintain, and consistently develop a performance-based culture and high-performance team, a passion for hospitality, an entrepreneurial spirit, and a strong focus on excellent standards and attention to detail.

GENERAL MANAGER / MARKET PARTNER ROLE RESPONSIBILITIES

• Shares and embodies our core values and love of Ireland, Mexico, Irish Pubs, and Mexican Cantinas acting as a standard bearer in the company.
• Maintains a positive, optimistic, and professional attitude and demeanor at all times throughout service.
• Actively participates in service and day-to-day operations, ensuring a solid connection to team members is formed and a pulse of the customer experience and engagement.
• Leads and oversees team member recruitment, onboarding, performance management, and cultural management, ensuring all team members consistently deliver our unique version of Irish hospitality to every single customer, every single time.
• Oversees the customer experience, managing reviews and feedback, ensuring we learn from our mistakes and make it right for our customers.
• Coaches and guides all team members by offering constructive feedback and recognition to instill and maintain a high-performance culture focused on operational excellence, ensuring team members are set up for success in executing their roles and primed for upward mobility when such positions become available.
• Effectively communicates company standard operating procedures, expectations, and operational concerns, issues, or updates, making sure all team members are aligned and perform accordingly, and promptly respond to any team member queries or problems.
• Ensures the atmosphere and experience of the building are maintained and adjusted throughout service, including light, temperature, sound settings, and the overall cleanliness and maintenance of the building.
• Oversees cash and credit management functions, including strict loss and prevention standards and ensuring cash and credit procedures are consistently followed.
• Ensures the appearance and functionality of the building and all equipment within are optimally maintained and responds to any repairs and maintenance issues immediately.
• Ensures all BOH and FOH wares inventory levels are sufficiently maintained.
• Oversees the financial management of the business and is responsible for meeting key performance indicators spanning sales revenue, COGS, Payroll, Expenses, and Profitability targets.
• Responsible for scheduling all team members and compliance with all team member regulations.
• Oversees and manages the POS and Website functions keeping menu items updated and synced and ensuring all team members follow standard operating procedures related to opening and closing procedures, comps, voids, and back office administration.
• Oversees Department of Health ("DOH") compliance by conducting daily walk-throughs identifying and addressing DOH violations immediately.
• Ensures all team members practice safe work habits, identify and resolve potential safety hazards and, if / when accidents occur, investigate, document, and resolve accordingly.
• Ensures all team members execute products according to stipulated recipes, serves, and procedures, maintaining the highest possible quality.
• Oversees event management with customers, responds promptly to leads, and aligns all team members on the execution of events.

ROLE REQUIREMENTS

ROLE BENEFITS