Mission Support Warranty Specialist

Mission Support Warranty Specialist

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.

Role Overview

We are seeking a Mission Support Warranty Specialist to support the tactical execution of warranty operations within our Mission Services organization. This Individual Contributor role will report to the Mission Support Program Manager and focus on the day-to-day tracking of warranty agreements, maintaining accurate data in our CRM systems, coordinating supplier warranty processes, and ensuring timely execution of returns and claims.

The Warranty Specialist will manage RMA coordination with OEM suppliers, track and administer customer warranty coverage, and serve as the primary claims coordinator for our engine manufacturer, including ship set commissioning, warranty claim submission, and recall management.

This role is ideal for someone with a background in service supply chain operations who thrives in fast-paced, detail-oriented work. Candidates with experience in high-volume warranty environments such as automotive dealer service departments, manufacturing, or logistics will be especially strong fits.

Key Responsibilities

• Warranty Tracking & Administration
• Track warranty agreements across customers and suppliers to ensure compliance.
• Keep CRM systems up to date with warranty coverage, claims history, and status.
• Monitor warranty expirations, claim deadlines, and recall notices.
• Supplier Warranty & RMA Coordination
• Partner with Supply Chain on supplier warranty relationships.
• Administer and track RMA processes with OEM suppliers, ensuring timely resolution of returns.
• Coordinate inbound and outbound logistics for parts tied to warranty claims.
• Claims & Recall Management
• Act as the claims coordinator for engine manufacturer warranty programs.
• Support ship set commissioning to ensure warranty coverage is properly established.
• Submit, document, and follow through on warranty claims.
• Manage recall notifications and processes in partnership with suppliers and internal teams.
• Process Discipline & Reporting
• Maintain SOPs for warranty tracking, RMA handling, and claims processing.
• Provide regular reporting on warranty claims status, costs, and trends.
• Support continuous improvements in warranty accuracy, responsiveness, and supplier engagement.

Qualifications

Benefits

Physical Demands

This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person" : (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) .

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.