Service Coordination Representative
VirtualVocationsAlpharetta, Georgia, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a Service Coordination Representative to serve as the first point of contact for clients and manage service requests.
Key Responsibilities
Intake client service requests and accurately log ticket details
Coordinate communication between clients and technicians, ensuring timely responses
Troubleshoot common technical issues and assist with basic software installations
Required Qualifications
High School diploma or equivalent (Degree preferred)
1-2 years of experience in a customer service, intake, or dispatcher role
MSP or IT service desk experience preferred
Required Certifications : VMware Certified Associate (VCA) and CompTIA A+
Basic understanding of IT services and troubleshooting concepts
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Service Representative • Alpharetta, Georgia, United States
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