Implementation Manager

Job Title

Responsible for coordinating and collaborating with multiple internal and external stakeholders to grow revenue and ensure client satisfaction through seamless onboarding and integration of new merchants.

Duties and responsibilities include :

• Onboard new mid-market to large enterprise merchant clients by ensuring the coordination and execution of activities with multiple Huntington and third-party vendor stakeholders.
• Manage client expectations throughout the onboarding process, providing clear and concise communication.
• Manage workstreams across all project phases, including Discovery, Data Specification Review, Software Development, System Configuration, Testing, Project Management and Implementation.
• Develop and manage comprehensive project plans, track deliverables, and maintain consistent communication with clients, vendors, and internal stakeholders, utilizing team resources where appropriate.
• Configure and customize products and services to meet client specifications, ensuring a high-quality, integrated experience.
• Proactively identify and resolve issues, escalate where necessary, and implement effective solutions.
• Build positive connections with internal and external partners, becoming the trusted expert.
• Convey complex concepts clearly and persuasively to diverse audiences, both technical and non-technical.
• Drive continuous improvement to align with evolving product needs and optimize customer interactions.
• Analyze business processes and map them efficiently, ensuring smooth functionality.
• Recommend policies and procedures to benefit and improve the implementation process.
• Act as the primary point of contact, providing expert support and fostering strong partnerships with product stakeholders across departments.
• Partner with operations and technology teams to guarantee seamless implementations and swiftly resolve any integration issues.
• Identify, troubleshoot, and test system configurations and processes to resolve issues.
• Navigate strategic shifts and changing priorities with agility and leadership.
• Performs other duties as assigned.

Basic qualifications include :

Preferred qualifications include :

Exempt status : Yes = not eligible for overtime pay

Workplace type : Office

Our approach to office workplace type enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation range : $70,000 - $140,000 annual salary

Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters : Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.