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Medical Assistant (MA) I

Medical Assistant (MA) I

Chiricahua Community Health Centers, IncBisbee, AZ, US
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Job Description

Job Description

Job Title : Medical Assistant I

Reports To : Supervisor, Medical Support Staff

Job Summary : Under the direction of the Medical Support Staff Supervisor (MSSS) or designee, this position provides direct patient care and customer service.

Qualifications and Requirements :

The requirements listed below are representative of the knowledge, skill, and / or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties and Responsibilities :

  • Assists Provider in the Administration of Patient Care :
  • Identifies patient health care service requirements and gaps while being aware of age specific needs and protocols.
  • Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival.
  • Correctly enters any standing orders the patients may be due for based on diagnosis history, presenting symptoms, or age requirements.
  • Interviews patient to obtain reason for visit : chief complaint, and document in electronic health record following MA workflow protocols for intake of patient.
  • Obtain and record patients' vital signs according to protocol for patient's age.
  • Prepares exam room and patient for examination / procedure being performed.
  • Assists providers in performing procedures.
  • Administers injections and other treatments as ordered by the provider.
  • Reviews patient plan and educates patients on discharge instructions. Educates patients as directed by provider.
  • Fills out appropriate necessary paperwork for recording purposes.
  • Answer phone calls and take messages. Returns patient calls as directed by provider.
  • Cleans and prepares rooms between patients and stocks exam rooms.
  • Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
  • Acts as a liaison between providers and other care givers.
  • Receives reports on patients and delivers them to the appropriate provider.
  • Performs sterilization of instruments and surgical packs in a timely manner.
  • Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
  • Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
  • Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer's instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
  • When needed, performs lab drawings, and maintains laboratory documents.
  • Maintains patient confidentiality following HIPAA policies and procedures.
  • Communicates in a professional and timely manner with patients and other members of the care team at all times.
  • Knows and follows procedure for immunization storage, handling, and administration.
  • Follows all medication policies and procedures for labeling, storing and use.
  • Proficient in laboratory point of care testing.
  • Travels to any location as needed.
  • Working assigned weekends is required.
  • If Assigned to Mobile Medical Operations :
  • Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
  • Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
  • Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.

Minimum Qualifications - Education, Experience, Certificates & Licenses :

  • High School Diploma or GED required.
  • Graduated from an accredit Medical Assistant program, completed a United States Armed Forces medical services training program, or completed a non-accredited Medical Assistant program and passed the Certified Medical Assistant exam required.
  • Cardiopulmonary Resuscitation (CPR) certification required.
  • Certified Medical Assistant certification required within 6 months of hire.
  • Valid Fingerprint clearance card required.
  • Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
  • Valid driver's license and proof of insurance may be required if driving during work hours and / or if requesting mileage reimbursement.
  • Required Language Skills :

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and / or duty assignment.
  • Physical Requirements :

  • Ability to frequently exert enough force to move objects weighing up to 25 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, other office machinery, and medical equipment.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.
  • Possesses a range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
  • Other Required Knowledge, Skills, and Abilities :

  • Ability to perform basic medical math that may include the use of ratio / proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
  • Ability to gather data in an organized fashion from varied sources.
  • Ability to perform a variety of assignments requiring independent judgment.
  • Ability to resolve challenges and work under pressure.
  • Knowledge of health plans and community health centers preferred.
  • Knowledge of HIPAA rules and regulations.
  • Computer literacy required.
  • Work Environment & Conditions :

  • Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
  • Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
  • If hired for a float position, the position requires frequent travel to any health center as needed.
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