Salesforce Administrator Support Specialist

Job Summary We are seeking an on-site Systems Administrator Microsoft Intune Specialist to support our New York City workforce. This role focuses on device lifecycle management, endpoint security, and hands-on technical support. The ideal candidate will have strong experience with Microsoft Intune, Windows Autopilot, and endpoint protection tools, along with excellent communication and documentation skills.

Key Responsibilities :

• Microsoft Intune & Endpoint Management Administer Microsoft Intune for Windows, iOS, and Android devices.
• Deploy compliance policies, configuration profiles, and application packages.
• Manage Windows Autopilot for provisioning and enrollment of new devices.
• Security & Compliance Implement and manage Microsoft Defender for Endpoint.
• Collaborate with security teams on Microsoft Purview and Microsoft Sentinel.
• Monitor and remediate non-compliant devices to maintain security standards.
• Helpdesk Support & End-User Services Provide in-person support for desktops, laptops, and mobile devices.
• Respond to technical requests via Jira and email.
• Conduct onboarding / offboarding sessions, including : Device setup and Intune enrollment.
• Configuration of Microsoft 365 apps (Outlook, Teams, VPN).
• Secure decommissioning of devices.
• Coordinate vendor service calls and assist telecom technicians.
• Support on-site network and security deployments as needed.
• Documentation & Communication Maintain detailed documentation for IT processes and troubleshooting.
• Communicate technical concepts clearly to non-technical and executive staff.
• Prioritize tasks to meet deadlines and service level agreements (SLAs).

Required Qualifications :

Preferred Qualifications :

Education : Bachelors Degree

Certification : Modern Desktop Administrator Associate , CompTIA A+