Director of Outpatient Services

Director Of Outpatient Services

The Director of Outpatient Services leads and is accountable to disciplines for the operational and clinical components of all service delivery for the outpatient site(s) assigned. Coordination with clinical care services and administrative functions are required consistently, including key performance indicator (KPI) understanding & accountability, providing care access, ensuring quality clinical delivery, and continuity of care for patients. Efforts in planning, deploying, assessing, and problem-solving activities that benefit stakeholders of the mission (employees, patients, and families) are critical to this role while supporting strong community relationships and the excellence of the organization's reputation.

Maintain site and organization standard operating procedures to support meeting clinical and operational metrics, including components that drive the results of regularly occurring service activities. Preserve actions of clinical approach and treatment integrity that come from the use of therapeutic interventions. Support clinical service leadership in milieu and crisis management, setting expectations, and managing resources to complete site responsibilities. Coordinate intra-departmental / cross-functional assistance and communication.

Clinical Services Oversight

• Ensure staff receive high quality supervision according to regulatory requirements and organizational standards.
• Ensure treatment team meetings (TTMs) are completed to support multidisciplinary collaboration.
• Ensure quality of clinical treatment is maintained by adhering to standard clinical practices and Rogers' treatment protocols through use of gemba / fidelity monitoring completed by clinical supervisors.
• Coordinate with senior clinical director and compliance leadership to ensure organizational standards and regulatory requirements are met.
• Ensure adequate support for training and development of clinical staff.
• Collaboration with medical staff and other healthcare professionals.

Operational Services Oversight

Community Engagement and Relations

Employee Recruitment and Management

Understanding of Joint Commission, Agency, and State Compliance Regulations

Communication and Professional Conduct

Additional Job Description :

Education / Training Requirements :

Preferred :