Business Operations Associate

Job Description

Job Description

About the Company

EqualAccess is partnering with a mission-driven property management firm that oversees a large portfolio of affordable and rent-regulated housing throughout New York City. Our client maintains a strong reputation for regulatory compliance, community responsiveness, and structured operational excellence. This role supports their internal compliance department in ensuring full adherence to local, state, and federal housing regulations.

Position Summary

We are hiring a Business Operations Associate to join our client’s Recertification Department. The ideal candidate will enjoy a fast-paced environment and is detail-oriented , highly organized, and confident managing compliance workflows. This person will handle certifications, resident communication, documentation tracking, and reporting requirements to ensure the organization remains audit-ready and fully compliant. This is a great entry level position with upward career mobility.

Key Responsibilities

Respond to tenant inquiries via phone and provide excellent customer service

Collect and process housing recertifications and student status affidavits

Contact tenants for missing or corrected documents to ensure compliance

Review tenant income certifications for accuracy and program alignment

Complete annual owner and housing recertifications

Create and maintain spreadsheets and compliance reports

Submit monthly and annual reports to owners, government agencies, and investors

Track and resolve outstanding compliance issues

Ensure timely responses to compliance-related emails

Maintain organized tenant files; scan and store documents in appropriate folders

Perform other compliance-related duties as assigned

Required Qualifications

High school diploma or GED (some college preferred)

Proficiency in Microsoft Office, especially Word and Excel

Experience using Mail Merge functions

Strong organizational skills and ability to multitask

Excellent written and verbal communication

Self-starter with ability to work independently or under direct supervision

Team-oriented and dependable with a strong work ethic

Comfortable working in a fast-paced environment

Preferred Qualifications

Bilingual in English / Spanish

Location : Queens, NY

Employment Type : Full-time

Compensation : $23.00–$25.00 per hour

Why EqualAccess

We don’t just place candidates — we help build careers. Every EqualAccess placement includes 6 months of post-placement coaching, mentorship, and professional development to ensure long-term success, retention, and upward mobility.