Remote Bilingual Call Center Representative - Spanish-English

Remote Bilingual Call Center Representative - Spanish-English

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

Position Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Bilingual proficiency required : fluent in English and Spanish.
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Candidate Qualifications

Preferred (Not Required)

MCI is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

We offer a variety of benefits and incentives, including paid time off, incentives and rewards, health benefits, retirement savings, disability insurance, life insurance, and supplemental insurance.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

MCI is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact Human Resources.

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