Construction Industries Board - Administrative Programs Officer II - Float

Construction Industries Board - Administrative Programs Officer II - Float

This position will serve as a Floating Administrative Programs Officer II for the Construction Industries Board. The appointed staff member fulfilling this position is responsible for learning, becoming proficient and performing a range of CIB Administrative job duties of different job levels, and providing assistance to all CIB office staff members, the Office Manager, and Administrator, as needed and directed by the Office Manager or Administrator. Work-flow and assignment / performance of any / all job duties listed within this job description will be dependent on daily CIB office needs and can be changed or modified at any time. Individual hired into this position must be qualified for and capable of performing any Trade Secretary position for any length of time.

The specific duties and responsibilities may change or be increased as assigned and include, but are not limited to :

Responsible for learning all job duties of the Customer Assistance Representative including but not limited to :

• Responds to all incoming agency telephone calls (multiple busy phone lines).
• Provides exemplary customer service to all walk-in customers, assisting customers with applications, payment, licensing / agency policy questions, advice, etc.
• Daily receipting of funds as necessary, and processing incoming applications.
• Opens, sorts, and distributes all incoming mail. (Sign for packages, assuring that the CIB has received all packages for which we sign as delivered. Open and stamp mail.) Sorts and distributes receipted renewals, new applications, and all other mail to appropriate division.
• Receipts all agency customer funds and licensure applications. (Responsible for receipting and handling large amounts of checks, money orders, and cash.) Each complete application is entered into the licensing system, inputting all required information and verifying current information is correct.
• Prepares copies and completes mail-backs, returning all incorrect checks, applications, and / or renewal forms (daily duty).
• Makes copies of all applications and information for mailing and lobby access.
• Notarize documents.
• Processes and prepares all out-going applications daily.
• Processes and prepares all invoices from purchase orders for all trades licensees. Processes all wire transfers.
• Prepares and manages daily deposit. Runs two totals on all checks / money orders, and cash. Reconciles all checks / money orders, and cash daily receipts to CIB licensing system totals, verifying that all monies receipted are deposited. Verifies that all applications were posted to the correct trade.
• Assures that CIB daily deposit (deposits for all CIB trades including Roofing deposit to be included) is given to courier, and that any receipts / mail backs are placed in the safe at the end of the business day.
• Assists other administrative staff when duties completed (apprentice applications, Bonds and Insurance, CEU's, Electrical journeymen, etc.).
• Accurate filing of agency paperwork.

Responsible for learning and performing all job duties of the Apprentice and Bonds and Insurance Secretary including but not limited to :

Responsible for learning and performing all job duties of all CIB Trade Secretaries including but not limited to :

Responsible for learning and performing all job duties of the CIB Hearing Clerk including but not limited to :