A company is looking for a Customer Service Guide.
Key Responsibilities
Handle client and member calls accurately and timely, ensuring total follow-through
Provide excellent customer service by answering questions related to claims, status, and coverage
Maintain accurate call documentation and professionalism while managing multiple interactions
Required Qualifications
At least 2 years of experience in a healthcare contact center
3+ years of overall customer service experience
Associate or Bachelor's degree or recent work toward a degree is preferred
Experience working across multiple customer service channels like calls, chat, and email
Tech-savvy with the ability to learn quickly across various systems
Customer Service Guide • Ogden, Utah, United States